Privacy Policy

Privacy Policy for TheHighCloud

Effective Date: 7-11-2024

Thank you for visiting the Privacy Policy of TheHighCloud. This Privacy Policy explains how TheHighCloud (collectively, “TheHighCloud”, “we”, “us”, or “our”) collects, uses, and shares information about you (“you”, “your” or “user”) when you access or use our websites (“Services”).

Users are responsible for any third-party data they provide or share through the Services and confirm that they have the third-party’s consent to provide such data to us.

Information We Collect

We may collect and combine information about you when you access or use the Services, including:

Contact Information: such as your address (street address, city, state, zip code).

Log and Usage Information: such as browser type, hardware model, operating system, IP address, unique device identifiers, access times, pages viewed, links clicked, and browsing behavior, including time spent, referring site, exit site, and other interactions.

Account Information: if you create an account on the Services, we collect the information you provide to us, such as your first and last name, username, password, and email address.

Transactional Information: such as items in your cart, products purchased, product details, shipping information, purchase price, purchase date, and payment information.

How We Use Your Information

We use information we collect about you to provide, maintain, and improve our Services and other interactions with you. For example, we use the information to:

• Facilitate and improve our online experience;
• Provide and deliver products and services, perform authentication, process transactions and returns, and send related information (e.g., confirmations, receipts, invoices, customer experience surveys, and service-related notices);
• Process and deliver promotions;
• Respond to your comments and questions and provide customer service;
• Send you notifications or promotional messages (if you have opted in);
• Detect, investigate, and prevent fraudulent transactions or other illegal activities;
• Comply with legal and financial obligations;
• Monitor and analyze trends, usage, and activities;
• Provide or allow our partners to deliver advertising and marketing targeted toward your interests.

How We May Share Information

We may share your Personal Information in the following situations:

• Third-Party Service Providers: We may share data with service providers, vendors, contractors, or agents who complete transactions or perform services on our behalf, including shipping, payment processing, fraud prevention, and marketing.
• Change in Business: In connection with a corporate transaction, such as a merger, acquisition, joint venture, or sale of company assets.
• To Comply with Law: In response to lawful requests by public authorities, including to meet national security or law enforcement demands as permitted by law.
• With Your Consent: When we have your consent.
• With Advertising and Analytics Partners: See the section entitled “Advertising and Analytics” below.

Google Analytics

We use Google Analytics, a service provided by Google LLC, to help analyze how users use the Service, allowing us to improve the experience for all users. For more details, refer to Google’s Privacy Policy. You may opt out via the Google Analytics Opt-out Browser Add-on here.

Data Security

We implement commercially reasonable security measures designed to protect your information. However, no security measures are completely impenetrable.

Data Retention

We store collected information as long as necessary for the purposes for which it was collected or for other legitimate business purposes, including compliance with legal, regulatory, or other obligations.

EU Privacy Rights

Individuals in the European Economic Area (EEA) and the United Kingdom have certain statutory rights under the General Data Protection Regulation (GDPR) regarding their personal data.

Data Subject Access Requests: Subject to legal exemptions, you may have the right to:

• Request a copy of the Personal Data we hold about you;
• Correct the Personal Data we hold about you;
• Delete your Account or Personal Data;
• Object to processing of your Personal Data for certain purposes.

To exercise your rights, email info@thehighcloud.eu. We generally process requests within one month, although complex or numerous requests may take longer. We may require specific information to confirm your identity and jurisdiction.

Legal Bases for Processing Personal Data

We may process your Personal Data under applicable data protection law on the following legal grounds:

• Contractual Necessity: To enter into or perform a contract with you.
• Consent: Where you have provided consent, which you may withdraw at any time.
• Legitimate Interest: To provide our Services, communicate with you, provide customer service, market, analyze, and improve our business, and protect our Services.

Age Limitations

Our Service is intended for adults ages 18 years and above. We do not knowingly collect personally identifiable information from children. If you are a parent or legal guardian and believe your child under 13 has provided us with information, please email us at info@thehighcloud.eu and mark your inquiry “COPPA Information Request.”

Changes to this Privacy Policy

TheHighCloud may update this Privacy Policy from time to time. We encourage you to visit this page periodically. If changes are material, we may provide you with additional notice via email or through our Services. Your continued use of the Services indicates your acceptance of the modified Privacy Policy.

Newsletters

You can opt out of receiving marketing emails and newsletters by contacting us as described below. Transactional messages, including Service-related communications and responses to your questions, may still be sent.

Storage of Information

Information may be stored both within and outside of your country. If you live outside the storage country, you understand and agree that your information may be transferred, with varying legal protections.

Contact Us For questions, comments, or concerns about this Privacy Policy, please contact us at:

TheHighCloud
info@thehighcloud.eu